MICHEAL ABOLADE
Operations & Logistics Manager | Customer Success | Supply Chain Coordination
Jos, NG.About
Highly accomplished Operations and Logistics professional with over 9 years of experience, adept at optimizing complex supply chain workflows and enhancing customer satisfaction for global operations. Proven leader in remote environments, skilled in leveraging data analytics (Power BI, Excel) and collaborative platforms (Google Workspace, Slack) to manage 200+ daily orders, reduce operational costs, and drive a 95%+ on-time fulfillment rate. Seeking a remote role in Operations, Logistics Coordination, or Customer Success where expertise in async communication and cross-functional leadership can deliver significant global impact.
Work
Herbmetics
|Logistics & Distribution Executive
Kano, Kano State, Nigeria
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Summary
Directs end-to-end delivery operations for 200+ daily orders, ensuring high on-time fulfillment and optimizing logistics partner performance.
Highlights
Achieved and sustained a 95%+ on-time fulfillment rate across multiple logistics partners by overseeing end-to-end delivery operations for over 200 daily orders.
Reduced delivery complaint rates by 30% within 3 months through the implementation of a structured issue-escalation and tracking system.
Optimized logistics costs by monitoring and evaluating 5+ third-party logistics partners against SLAs, leading to renegotiated terms and improved performance.
Enhanced supply chain visibility and reduced reporting time by 40% by developing and maintaining an order-tracking dashboard using Excel/Google Sheets.
Ensured seamless cross-functional communication and efficient workflow by asynchronously coordinating with procurement, warehouse, and customer support teams.
Private F&B Establishment
|Operations & Restaurant Manager
Jos, Plateau State, Nigeria
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Summary
Managed comprehensive daily operations for a 10+ person team, significantly improving efficiency and customer satisfaction within a dynamic F&B environment.
Highlights
Increased operational efficiency by 25% for a 10+ person team through the implementation of process standardization and targeted staff training programs.
Reduced monthly food waste and procurement costs by 20% by establishing an efficient inventory management system and successfully renegotiating supplier contracts.
Achieved a 90%+ customer satisfaction score by adeptly handling over 100 customer interactions weekly and effectively resolving complaints.
Streamlined staffing and resource allocation by producing weekly and monthly operational performance reports, enabling data-driven decisions for ownership.
Enhanced team capabilities and service quality by onboarding and providing comprehensive training to new staff members.
Hospitality Establishment
|Head Waiter & Front-of-House Supervisor
Jos, Plateau State, Nigeria
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Summary
Supervised a front-of-house team of 5, ensuring exceptional daily service delivery and proactive resolution of customer escalations.
Highlights
Coordinated daily service delivery for a team of 5 front-of-house staff, consistently resolving real-time customer escalations to maintain high service standards.
Contributed to a 10% reduction in stock discrepancies by supporting robust inventory control and supplier coordination efforts.
Decreased stock losses by 80% through diligent support of inventory management and supplier coordination processes.
Service Organisation
|Customer Service Representative
Ibadan, Oyo State, Nigeria
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Summary
Managed high-volume customer inquiries and processed orders, contributing to significant improvements in customer satisfaction and retention.
Highlights
Managed over 80 customer inquiries and complaints daily via phone and email, consistently achieving an 85% first-call resolution rate.
Contributed to a 10% increase in repeat customer rates by efficiently processing orders and actively supporting customer retention initiatives.
Consistently exceeded monthly service quality KPIs, as evidenced by strong performance reviews and positive customer feedback.
Education
Ahmadu Bello University
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Post Graduate Diploma
Education
Federal Polytechnic Bauchi
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Higher National Diploma (HND)
Computer Sci
Federal Polytechnic Bauchi
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National Diploma (ND)
Computer Sci
Secondary School, Jos
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Senior Secondary Certificate (SSCE/NECO)
Languages
English
Yoruba
German
Certificates
Data Analysis & Power BI Internship
Issued By
nHub Foundation
Diploma in Customer Service
Issued By
Alison Online Platform
Planning, Monitoring & Evaluation
Issued By
Philanthropy University (Coursera)
Skills
End-to-End Logistics Management
Logistics Management.
Supply Chain Coordination
Supply Chain.
Inventory & Stock Control
Inventory Management, Stock Control.
Team Leadership & Staff Training
Leadership, Staff Training.
Power BI
Power BI, Data Visualization.
Async Remote Collaboration
Remote Work, Asynchronous Communication.
Customer Success & Retention
Customer Success, Customer Retention.
Vendor & Supplier Management
Vendor Management, Supplier Management.
SLA & KPI Tracking
SLA Management, KPI Tracking.
Business Reporting & Data Analysis
Business Reporting, Data Analysis.
Microsoft Excel
Microsoft Excel, Spreadsheet Management.
Google Sheets
Google Sheets, Spreadsheet Management.
Process Improvement & Efficiency
Process Improvement, Operational Efficiency.
Microsoft Office Suite
Microsoft Office.
Google Workspace
Google Docs, Google Sheets, Google Drive.
Zoom
Zoom.
Microsoft Teams
Microsoft Teams.
Slack
Slack.
Basic Python
Python.
Cross-timezone collaboration
Cross-timezone Collaboration.
Digital documentation
Digital Documentation.
Virtual team coordination
Virtual Team Coordination.