Achieved and sustained a 95%+ on-time fulfillment rate across multiple logistics partners by overseeing end-to-end delivery operations for over 200 daily orders.

Reduced delivery complaint rates by 30% within 3 months through the implementation of a structured issue-escalation and tracking system.

Optimized logistics costs by monitoring and evaluating 5+ third-party logistics partners against SLAs, leading to renegotiated terms and improved performance.

Enhanced supply chain visibility and reduced reporting time by 40% by developing and maintaining an order-tracking dashboard using Excel/Google Sheets.

Ensured seamless cross-functional communication and efficient workflow by asynchronously coordinating with procurement, warehouse, and customer support teams.

Increased operational efficiency by 25% for a 10+ person team through the implementation of process standardization and targeted staff training programs.

Reduced monthly food waste and procurement costs by 20% by establishing an efficient inventory management system and successfully renegotiating supplier contracts.

Achieved a 90%+ customer satisfaction score by adeptly handling over 100 customer interactions weekly and effectively resolving complaints.

Streamlined staffing and resource allocation by producing weekly and monthly operational performance reports, enabling data-driven decisions for ownership.

Enhanced team capabilities and service quality by onboarding and providing comprehensive training to new staff members.

Coordinated daily service delivery for a team of 5 front-of-house staff, consistently resolving real-time customer escalations to maintain high service standards.

Contributed to a 10% reduction in stock discrepancies by supporting robust inventory control and supplier coordination efforts.

Decreased stock losses by 80% through diligent support of inventory management and supplier coordination processes.

Managed over 80 customer inquiries and complaints daily via phone and email, consistently achieving an 85% first-call resolution rate.

Contributed to a 10% increase in repeat customer rates by efficiently processing orders and actively supporting customer retention initiatives.

Consistently exceeded monthly service quality KPIs, as evidenced by strong performance reviews and positive customer feedback.